VA Rocky Mountain Network

The VA Rocky Mountain Network (VISN 19) spans a geographic area of 540,000 square miles across 10 states and is the largest VISN in terms of geographic area in the 48 contiguous states, VISN 19 serves an area covering the states of Utah, Montana, Wyoming, Colorado, Oklahoma and portions of Idaho, Kansas, Nebraska, and North Dakota. It is estimated over 1,000,000 Veterans reside within VISN 19’s geographic boundaries. To provide medical care, VISN 19 operates 8 Health Care Systems (HCS) – VA Eastern Colorado HCS (link to page), VA Montana HCS (link to page), Eastern Oklahoma VA HCS (link to page), Oklahoma City VA HCS (link to page), Salt Lake City HCS (link to page), and Sheridan HCS (link to page); Cheyenne VA Medical Center (link to page), and Grand Junction VA Medical Center (link to page); and 123 additional sites of care. More than 13,000 full-time VISN employees work at these facilities, providing high quality, cost-effective medical, psychiatric and extended care services in patient, and outpatient, nursing home, and home care settings.

Simply call your local VA facility and it will connect you to the VISN 19 Clinical Contact Center. The service is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Call us anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost-effective alternative to the emergency room, urgent care center, or clinic. You can also contact the Clinical Contact Center using the VA Health Chat app available for both Android and IOS mobile devices. The app can also be launched from your PC. Learn more at: https://mobile.va.gov/app/va-health-chat

All Veterans are welcome to contact the Clinical Contact Center. If you are not a VISN 19 patient or not currently enrolled for VA health care benefits, we will work with you to determine your best options and how best to meet your needs. Learn more about how to enroll for VA Healthcare at: https://www.va.gov/health-care/about-va-health-benefits

Yes, the Clinical Contact Center is safe and private. The center is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share your information with your selected provider, pharmacy, and other VA providers who may be involved in your care and have a need to know.

Services provided include general administrative support (such as appointment scheduling), nurse triage, pharmacy, and virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat. The Clinical Contact Center can assist with many non-emergency medical conditions and prescribe medications if necessary.

The major advantage of the center is that Veterans can get care right away, there is no wait. Additionally, they can get the care they need from wherever they may be located and do not need to travel to see a provider. If the care required by a Veteran is too complex for the Clinical Contact Center to handle, the Clinical Contact Center will coordinate the necessary care with the Veteran’s preferred VA facility with appropriate follow up. Additionally, any care and interactions Veterans have with the Clinical Contact Center are recorded in their official VA medical records which ensures care continuity (i.e., a Veteran’s regular primary care physician can see the interaction and care provided by the center and can continue a treatment plan if required).

VA Video Connect is a secure video app available for Android, iOS, and Windows devices. The app connects Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. It makes VA health care more convenient and reduces travel times for Veterans, especially those in very rural areas with limited access to VA health care facilities, and it allows quick and easy health care access from any mobile or web-based device. Veterans and their health care providers jointly decide whether to use VA Video Connect for a medical visit. You can learn more at: https://mobile.va.gov/app/va-video-connect.

The VA Health Chat App provides easy, online access to chat with VA staff when Veterans have health concerns and more. The app accesses the VA Electronic Health Record and, for security purposes, requires Veterans to enter My HealtheVet (premium), DS Logon (premium), ID.me, or account credentials. As of March 11, 2020, Veterans can connect to the center using VA Health Chat. Veterans who need to see a provider may also be offered the option to connect via telephone or secure video during their chat session if deemed appropriate by center staff. The app is available for Android and IOS. Learn more at https://mobile.va.gov/app/va-health-chat

VISN 19 Clinical Contact Center visits do not replace your need for a primary care physician. All interactions with the Clinical Contact Center become part of your medical record and are shared with your primary care provider if you have one. This promotes good continuity of care. If you do not have a VA primary care provider, ask for assistance finding one during your call with the Clinical Contact Center.

Yes, when needed, the Clinical Contact Center provider may prescribe you medications, answer questions about medications, and more. Medications prescribed through the Clinical Contact Center will be mailed to you. If there is an urgent need for a medication, pickup may be arranged for you. The Clinical Contact Center provider may arrange for you to pick up a short-term supply at your local VA pharmacy or a contracted pharmacy in the community.

Your Pharmacy telephone number has NOT changed. Please call the number on your prescription bottle to order your medication and have the bottle with you when you call. The automated pharmacy lines are always available 24 hours per day, 7 days per week. You can also refill, track, and view your medications 24/7 by logging on to your My HealtheVet Pharmacy account at https://www.myhealth.va.gov. If you are out your medication and do not have any refills remaining, you may contact the Clinical Contact Center or your VA Provider for assistance with renewing your medication.

The Clinical Contact Center can directly schedule primary care and mental health appointments. In the future, the center will also be able to schedule certain specialty care appointments. In the event the center cannot schedule an appointment for you, staff will be in contact with the VA facility at which you receive you care and coordinate for follow up contact to ensure an appointment is made.

Don’t see your question? Don’t worry. Just call your local facility for further help or email VISN19CCCFeedback@va.gov. We have highly trained staff standing by to take your calls and emails. If your question is related to the VA MISSION Act, please call 1-844-698-2311.