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VA Hospitals in 5 States Earn 5-Star Ratings by Becker’s Hospital Review
GLENDALE, COLO.,September 27, 2023 – The Veterans Affairs (VA) Rocky Mountain Network (Veterans Integrated Service Network [VISN] 19) received numerous Becker’s Healthcare Hospital Review five-star ratings for the VA Medical Centers located in Colorado, Montana, Oklahoma, Utah, and Wyoming. These five-star ratings include physician communication, drug communication, patient experience, staff responsiveness, and overall quality. Additionally, Becker’s Healthcare Hospital Review identified facilities which patients are most likely to recommend. Veterans deserve nothing less than the best and VISN 19 prides itself on providing Veterans with the best health care experience possible.Becker’s Healthcare compiles a list of the best hospitals for patient experience across the country using the Hospital Consumer Assessment of Healthcare Providers and Systems (“HCAHPS”) scores from the Centers for Medicare & Medicaid Services (“CMS”).
Becker’s Healthcare compiles a list of the best hospitals for patient experience across the country using the Hospital Consumer Assessment of Healthcare Providers and Systems (“HCAHPS”) scores from the Centers for Medicare & Medicaid Services (“CMS”).Becker’s Healthcare gives a Physician Communication rating based on hew well patients feel their physicians explained things clearly, listened carefully to them, and treated them with courtesy and respect. Becker’s Healthcare gives a Drug Communication rating based on how well patients feel their medical care providers explained what the medications the patient received were for and what possible side effects the medication may have. Becker’s Healthcare gives a Staff Responsiveness rating based on how quickly patients feel their medical care providers attended to their needs and requests for assistance.
“Our staff is singularly focused on serving Veterans here in our network. It is our pleasure to ensure Veterans receive accurate, easy-to-understand information so that they can fully engage with their health and wellness. Knowledge and understanding are powerful tools to healing,” said VA Rocky Mountain Director, Sunaina Kumar-Giebel. “We’re proud that these numerous five-star ratings come from our Veteran patients — that is the most valuable thank you we can receive.”
The CMS, along with the Agency for Healthcare Research and Quality (“AHRQ”), developed the HCAHPS survey to provide a standardized way to collect data about a patient’s perspectives on their hospital care. The survey is administered to random patients in the medical, surgical or maternity service lines after discharge continuously throughout the year. Patients are questioned in 10 different areas of patient experiences including nurse communication, responsiveness of hospital staff, communication about medications, cleanliness of hospital and their willingness to recommend that hospital to others.
The primary purpose of the Patient Experience rating is to make it easier for patients to use the information to spotlight excellence in health care quality and compare hospitals. All short-term, acute care, and non-specialty hospitals, are able to participate in the HCAHPS Survey. Over 4,000 hospitals currently participate.
Updated September 29, 2023